Problem Cause Solution
Cloudy ice cubes or milky colored water. Bad membrane Replace Membrane and sanitize when below 75% rejection
Water supply. High oxygen content
Some refrigerators freeze differently, leaving the ice cube looking cloudy. Let cube dissolve in glass of water. If just air, will float to surface and dissipate.
System is still new. This is normal and should clear up in two weeks
Noisy drain or faucet. Air gap faucet. A little noise is common with air gap faucets. Check manual to be sure installed in proper location. Allow two weeks for air to work out of system.
Drain tube. Check that drain tube from faucet is continuously down hill to drain. Loops or dips will cause noise.
Filter bowl leak. O ring not sealed properly. If damaged, replace. If dirty, clean, lubricate and retighten filter bowl. Hand tighten firmly.
Hole on faucet is leaking. Drain clamp slipped. Align hole in drain clamp with hole in drain pipe.
Drain tube loops or dips. Shorten drain tube from faucet until smooth down hill flow to drain.
Restriction in drain tube. Disconnect drain tube and clean out restriction. (Food particles from garbage disposal).
Water does not taste or smell right. Bad membrane. Replace membrane when below 75% rejection and sanitize.
Filters have expired. Replace filters. Should be replaced every 6 to 12 months.
Little water use. Drain entire tank. Should be done every 2 weeks.
System needs sanitizing. Sanitize (see Sanitizing Instructions) and replace filters.
Little water from faucet. Over pressurized tank. When empty, tank pressure should be between 5 – 12 psi.
Incoming water pressure is below 40 psi. Increase pressure to 40 psi.

System takes 6 to 10 hours to completely fill.

Bad check valve. Replace check valve.
Tank valve not open. Open valve.
Bad storage tank. Replace storage tank, If not bad, check that tank air pressure is between 5 – 12 psi when empty.
Filters clogged. Replace filters.
Kinked tube. Unkink tube. If damaged, replace tube.
System is continually running. Shut off valve not working. Replace shut off valve.
Low water pressure. Increase water pressure to 40 psi.
Leak in line to refrigerator. Check pressure at refrigerator with system and tank valves off. If pressure drops, find leak and repair.
System is new. Allow 2 weeks for air to bleed.
Ice maker not working Ball valve to ice line is off. Turn on, also check for any kinked tubes.
Ice maker handle in refrigerator is off. Pull to down position.
Ice maker line frozen. Thaw with hair dryer. Make sure you have a full tank of water before turning icemaker on.
Tube to refrigerator is kinked. Find kink and repair.
No water out of refrigerator door. 1 quart reservoir not full. Hold down dispenser handle for approximately 2 minutes until water comes out. Make sure R.O. tank is full.
Makes water slow. Normal R.O. process. Your R.O. system makes water a drop at a time. 3 gallons storage tank should be full in 6 – 10 hours.
Low water pressure. Increase to 40 psi. Check for kinked tubes.
Filters plugged Replace filters.
Bad membrane. Replace membrane.

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Contact Us

PureTec Water Services
A division of Aqua Science
1923 E 5th St
Tempe, AZ, 85281

Telephone: 480.894.0770.

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